This following document sets forth the Privacy Policy for the Sapphorium website, http://www.sapphorium.com. In this policy the terms we, us, our, and Sapphorium are used to represent the website www.sapphorium.com.
Sapphorium will only collect and use your personal information as outlined below. From time to time we are required to collect, hold, use and/or disclose personal information relating to customers in the performance of its business activities. Sapphorium is committed to providing you with the best possible customer service experience. Sapphorium is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP). The APPs regulate the handling of personal information.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for full access to Sapphorium customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Personal information we collect may include: your name, billing address, shipping address, phone and other contact details (email etc), merchandise information (purchases, orders etc), method of payment.
What is Personal Information
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
How we collect information
The personal information/data we collect is generally provided by you through our website. For instance, the information you give us when you make an order, open an account, subscribe our emails or newsletter, joining an emailing list, enter a competition, submit an inquiry, or provide feedback or make a complaint to us. We may also collect personal information about you from a third party. For instance,we may collect information/data from third parties including public sources, our related companies, your company or organisation, your representatives, and data service providers.
We also receive and store certain types of information through/via the use of “Cookies” when you interact with Sapphorium website via the internet. Cookies are alphabetic identifiers that are placed on your computer, mobile or other devices when you visit a website through your web browser. Most internet browsers are pre-set to accept Cookies. If you wish /prefer not to receive Cookies you can adjust your Internet browser to disable or to warn you when cookies are used.
Sharing of your personal information
We may exchange your personal data/information with other related companies and companies(third parties) who carry out/perform our service delivery or provide other services to us, for instance, organisations or companies that help /assist us with postal, data /information processing and analysis, research, mail, promotions, customer contact/support, technology, banking, payment, debt collections, and maintenance services. We may otherwise use or disclose your personal information with your consent or permission (or if we have advised you/given you notification of the intended use/disclosure and you have not objected to that use/disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
Third parties to whom we disclose information may be located in Australia, United States of America, and other countries. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
We use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency
Use of your personal information
For each visitor to reach the site, we expressively collect the following non personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. You authorise that we are to retain your personal information for the purposes outlined in clause 6.2 until such time that you direct us, using the contact details contained within clause 13 herein, that you wish for this personal information to be discarded.
Third-Party Sites
This website may contain links to other sites and blogs operated and owned by third parties unrelated to us. Be aware that this privacy statement/policy only applies to the personal information we collect through this website www.sapphorium.com. We are not responsible for the collection, storage or use of personal information at any such third party websites or blogs and you should review the privacy policy/statement of any website you visit.
Use of this website outside Australia
We welcome visitors from outside Australia. However, this is an Australian based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided.
Information from Children
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.
Changes to this Privacy Policy
Sapphorium reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Sapphorium reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.
Contacting us
Sapphorium welcomes your comments regarding this Privacy Policy. If you have any questions or if you would like to make a complaint, please contact us by e-mail at hello@sapphorium.com